Red brick house with white windows and a white garage

Experienced and creditable local installers

Across East England, we are known for our genuine service and great value home improvements. All of our products come with a 10-year warranty as standard for your complete peace of mind, however, we are certain our high-quality installations will benefit your family for many more happy years to come. We also don't believe the customer journey is over once our product is installed; we offer a free callout service so that we can put right any issues on rare occasions that might occur post-installation.

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Our mission statement

Here at Massey Windows, we have over 14 years of experience in the double glazing industry. Over the years we are proud to say we have learned how to provide our customers with the best home improvement experience possible, but more importantly, we have also learned what not to do when it comes to your double glazing installation.

We have witnessed first-hand many dishonest glazing sales techniques. From flash sales, to “Pay for your front and get your back done free!”, to recycling schemes claiming to recycle your old windows for a discount on your new contract – these “techniques” have been in the industry for years, making customers feel like they’re getting a bargain when really, they’re not. These poor practices have also been documented by the Watchdog investigative team.

When we began Massey Windows we were set on eradicating these so-called “techniques” from the trade and having the core of our business based on honesty. Our sole aim is to make the experience of having double glazing installed and/or replaced as stress-free and pleasant as possible. We want to build long-lasting relationships with our customers for many years to come so they are happy to come back to Massey Windows time and time again.

These are the four main points we apply to any work we undertake to ensure our mission is a success:

Communication

From the initial point of contact right through to aftercare and customer services, our communication needs to be sharp and clear.

Product

Our products need to exceed industry standards and not just meet the bare minimum. We will never use lesser quality material to make the profit margin better for us.

Installation

Installations will never be rushed and we will always only use one team per job. We promise to take extra time and care over the smaller aesthetical details often overlooked by the average fitter. We don’t cut corners, and our windows and doors are installed to give them maximum life expectancy.

Customer after-care

Customer service in many companies, especially larger companies, seems to have taken a back foot. This results in long wait times on the phone and even longer wait times to attend service calls. We aim to attend to any service calls promptly and reply to customer queries within a maximum of 1 day.

If all these points are met we believe there’s no way we can have unhappy or displeased customers. We’re old-school tradesmen where quality and honesty are our top priority.